Our Customers Often Ask

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 24 hours of receipt. Provide your order number and details of the issue, and we will assist you in resolving it.
What types of floral products do you offer?

We specialize in high-quality artificial floral arrangements, including bouquets, centerpieces, wreaths, and seasonal decorations. Explore our product range on our product page.
Can I customize my order?

Yes, we offer customization options. Simply schedule a free 15-minute phone consultation under the "Book online" section on the website to discuss your specific needs and preferences.
Do you offer wholesale pricing?

Yes, we offer wholesale pricing for qualified businesses. Please review our Wholesale Policy on the "Store Policy" page and contact us at info@chantedpalmflorist.com for more information.
When is payment due for an order

Payment is due at the time of order placement. We require full payment to process and confirm your order.
What are your payment methods?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and secure online payment platforms.
How can I place an order?

You can place an order through our website by selecting the desired products, adding them to your cart, and completing the checkout process. For assistance, contact us at info@chantedpalmflorist.com
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.