Store Policy

We are committed to safeguarding your privacy and ensuring the safety of your personal information. This Privacy and Safety Policy outlines how we collect, use, and protect your data when you visit our website and use our services.

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Information We Collect

• Personal Information: When you make a purchase or contact us, we may collect personal details such as your name, email address, phone number, and shipping address.

• Payment Information: For transactions, we collect payment details through secure payment gateways. We do not store credit card information.

• Usage Data: We may collect information about how you interact with our website, including IP addresses, browser types, and referring pages.

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 How We Use Your Information 

• Order Processing: To process and fulfill your orders, manage payments, and deliver your products.

• Communication: To send you order confirmations, updates, and respond to your inquiries.

• Marketing: With your consent, we may send promotional emails about new products, special offers, and other relevant information. You can opt-out of these communications at any time.

• Improvement: To analyze and improve our website, services, and customer experience.

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How We Protect Your Information

• Data Security: We use industry-standard security measures, including encryption and secure servers, to protect your personal information.

• Access Control: Only authorized personnel have access to your data, and we have procedures in place to prevent unauthorized access.

• Third-Party Services: We use reputable third-party services for payment processing and website hosting. These providers have their own privacy policies, and we ensure they meet high standards of data protection.

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Cookies and Tracking Technologies

• Cookies: We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.

• Tracking Technologies: We may use tracking technologies to collect data on website usage and improve our services. This data is anonymized and used for analytical purposes.

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Your Rights

• Access and Correction: You have the right to access and update your personal information. Contact us if you need to make any changes.

• Deletion: You can request the deletion of your personal data, subject to legal or contractual obligations.

• Opt-Out: You may opt-out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.

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Changes to This Policy

• We may update this Privacy and Safety Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically.

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Contact Us

• If you have any questions or concerns about our Privacy and Safety Policy or how we handle your personal information, please contact us at: info@chantedpalmflorist.com